Business Account Manager

Company Name:
## Job Description
This position is responsible for managing and growing WOW's Business Services existing customer base including complex coax accounts and transactional fiber accounts up to $7,500 per month in billing.
_Duties and Responsibilities:_
Essential duties and responsibilities include but are not limited to those listed below:
Renew customer contracts to protect and grow existing revenue streams
Maintain regular account contact to ensure positioning and alignment of WOW! Business Services with assigned accounts
Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products such as Data Center products and hosted voice services
Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise
Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
Perform comprehensive quarterly customer review meetings to ensure a high level of customer experience
Introduce new WOW! products and services to existing customer accounts
Work effectively with the Network Operations Center and identify why issues occurred, and communicate our game plan on the solution to fix the issue with the customer
## Requirements / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or 3-5 years equivalent job experience in the telecommunications industry with 1-3 years of successful sales experience
Ability to create relationships with internal and external customers
Excellent verbal and written communication skills
Must be able to present effectively in front of groups both technically and non-technically oriented
Must be self-motivated and results-driven, as demonstrated by previous work experience
Must possess the ability to analyze and solve problems arising through customer interaction
Must possess ability to operate in a team environment
_Computer Skills:_
Proficiency with Microsoft products, including Word, Excel, PowerPoint
Ability to use and or learn
Ability to learn billing software systems
_Physical Demands/Working Conditions:_
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
travel is required
required to use hands to type, handle objects and paperwork
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
If you require assistance in order to apply for a position with us, please contact us at .
Requisition Number: 14-2481
Job Title: Business Account Manager
Area of Interest: Business Sales/Services
Position Type: Full Time
Cities: Madison Heights Taylor
States: Michigan

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